Staff portal & SMS privacy notice
This notice covers the Pond View Services, Inc. staff scheduling portal and its planned employee SMS program. It describes this portal’s operations; it is not a policy for unrelated investigation or client case records.
Information used
The portal uses employee names and email addresses, monthly availability and holiday-interest answers, saved drafts, submitted versions and timestamps, and management review records. Text preferences also use mobile numbers and consent or withdrawal history. Once activated, the text delivery system will use message content and delivery status. Hosting and service providers may process technical information needed to deliver, secure and troubleshoot these services.
Purpose and access
We use this information to verify staff access, collect and review availability, plan staffing, communicate approved schedule information, and administer messaging preferences. Employees access their own portal information. Authorized management can review staff submissions and management notes for scheduling purposes.
Mobile information and service providers
We do not sell mobile numbers or share them with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are not shared with third parties for their own marketing or promotional use.
We use service providers to operate the portal and communications, including Vercel for hosting, Supabase for authentication and stored portal records, Resend for email delivery, and, once connected, Twilio and wireless carriers for SMS delivery. Providers process information as needed to perform these services. Information may also be disclosed when required by law or to protect legitimate security and legal interests.
Choices and corrections
SMS consent is optional. Once texting is active, reply STOP to opt out or HELP for help. You may continue using the portal without SMS enrollment. Contact info@pondviewservices.com to correct contact details or ask about your portal information. Management retains prior submission and review versions to support scheduling history.
Retention, security and technical storage
We retain portal records as needed for scheduling, review history and applicable recordkeeping obligations. Opt-out records may be retained to honor your messaging preference. We restrict access by employee and management roles and use encrypted connections. No electronic system can guarantee absolute security. The current portal holds the sign-in session in the open tab; closing or reloading requires a new sign-in. This notice does not promise immediate deletion of records.
Questions and updates
Contact Pond View Services, Inc. at info@pondviewservices.com with questions. We will update this notice as portal features and information practices change.